Used for customer messages such as consultations and announcements
“Strengthening customer-centric communication”, “LG Uplus announced on the 24th that it has enhanced its ‘AI Customer Language Converter,’ which generates customer-centric language using artificial intelligence (AI). They explained that this is to improve customer convenience by providing messages that are easy for customers to understand.”,
, “‘The AI Customer Language Converter’ is an internal service that helps LG Uplus employees quickly and easily draft various customer-facing messages, such as text messages, announcements, and response messages. Employees can input a draft or use predetermined phrases to convert messages intended for customers.”,
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LG Uplus announced it has enhanced its ‘AI Customer Language Converter.’ An LG Uplus model is introducing the converter. Provided by LG Uplus.,
, “Since launching AI Customer Language Converter 1.0 in August last year, LG Uplus has upgraded to 2.0 last month by introducing a chat-style user interface (UI) and adding functions such as changing the tone with a single button click to ‘more friendly’ or ‘more polite.’ They also expanded the conversion function, which was previously limited to some types like banners and text messages, to allow free conversion of all texts. Since the upgrade, over 4,500 phrases have been used in workplaces.”,
, “LG Uplus trained the AI Customer Language Converter using language data from over 100,000 customer notification phrases they reviewed and refined. For example, the sentence ‘Internet phone (VoIP) charges are applied according to a metering policy, so please note’ is converted to ‘Internet phone charges will occur according to usage, so please take note,’ making it easier and friendlier.”,
, “Employees utilizing the AI Customer Language Converter have significantly reduced the time taken from message drafting to review. The areas of use are also diverse, including customer centers, sales venues, websites, and apps.”,
, “Park Su, LG Uplus’s Head of CX Innovation, stated, ‘We plan to continuously train the AI Customer Language Converter with easy-to-understand and consistent language by analyzing customer response rates and satisfaction in the future.’ He added, ‘We will further strengthen customer-centric communication.'”,
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