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\n[930MBC News]
◀ Anchor ▶
The delayed settlement crisis at TMON and Wemakepass is escalating.
While Wemakepass started processing refunds yesterday, TMON remained silent. Eventually, as victims went to the office, the responsible party came out to apologize and initiate the refund process.
This is reporter Kim Hyun-ji.
◀ Report ▶
Around 1 a.m. today (26th), hundreds of people who suffered from the delayed settlement crisis gathered at TMON headquarters in Gangnam, Seoul.
[TMON Victim (Voice Distorted)]
“The higher-ups should come and make some kind of announcement about what they will do in the future, but they just ignore us…”
Upon hearing that the Fair Trade Commission and TMON employees were in the building, the victims occupied the office.
Especially as similar issues occurred at Wemakepass, anxiety among TMON customers increased when refunds were processed there.
[TMON Victim (Voice Distorted)]
“They (Wemakepass) keep on refunding while TMON customers seem to be a bit gullible…”
As the commotion continued with victims blocking the Fair Trade Commission and TMON employees, around 1 a.m. today, Kwon Do-wan, TMON’s Executive Director, appeared before the victims.
It has only been 3 days since the damages were known.
[Kwon Do-wan / TMON Executive Director]
“We are deeply sorry for the delay compared to Wemakepass’s response. Our financial situation is not stable…”
Although sequential refunds were promised, victims at the scene immediately demanded their money back. Eventually, TMON started creating a refund waiting list on the spot.
Upon hearing this news, customers flocked to the office in the early hours, and the list exceeded 1,000 people.
At the same time, Wemakepass headquarters is in a similar situation.
However, as refunds proceeded on the second day, consumers who had been waiting for a long time are gradually leaving.
[Wemakepass Consumer (Voice Distorted)]
“ 400,000 KRW. I waited for 15 hours. I came at 11 p.m.”
As the situation escalated, the government also took action.
The Korea Consumer Agency established a dedicated team to mediate group disputes, and the Financial Supervisory Service requested card companies to actively respond to consumer refund demands.
This is MBC News, Kim Hyun-ji.
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