SK C&C releases ‘MyBox’ by creating and utilizing AI chatbots

AI Hyperautomation Service
Handling complex tasks including complaints,

SK C&C employees introducing the artificial intelligence (AI) automation service ‘MyBox’. [Provided by SK C&C],
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, ‘SK C&C announced on the 17th that it provides a service called ‘MyBox’ that supports the creation and utilization of artificial intelligence (AI) chatbots tailored to employee tasks based on the AI chat service ‘Solur MyChat’.’,
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, ‘MyBox is a personalized AI hyperautomation (ultra-automation) service in which employees create and utilize AI chatbots needed for their own tasks on a real-time basis.’,
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, ‘Through MyBox, users can access specialized AI services tailored to users by using industry-specific AI such as coding, HR, finance, accounting, and legal affairs, in addition to financial information, market trend searches and analysis, report writing and summaries, translations, and more, provided by ‘Solur’, SK C&C’s enterprise-specific AI solution.’,
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, ‘Users can create tailor-made AI chatbot agents for their specific tasks by clicking a few times in Solur MyChat. By uploading internal documents to MyBox, AI structures and verifies document contents to provide accurate answers. Analysis of complex numerical data such as financial statements and deriving insights through visualization is also possible. MyBox also has AI prompts to guide the user in AI chatbot response methods tailored to user intentions.’,
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, ‘SK C&C expects MyBox to establish itself as an AI hyperautomation service that replaces conventional Robotic Process Automation (RPA).’,
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, ‘SK C&C stated that if various internal complaint handling tasks are handled by MyBox, time spent on simple repetitive tasks can be reduced, leading to cost savings and increased work efficiency within organizations.’,
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, ‘Since responsible personnel manage internal regulations and business processes directly, accurate complaint handling is possible, and the response tone and content range can also be specified.’,
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, ‘When integrated with internal business systems, tasks such as vacation requests or expense processing that were previously dealt with through simple, repetitive communication can now be instructed through simple chats like ‘Please apply for leave’ or ‘Settle expenses’.’,
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, ‘By creating MyBox at the organizational level such as team or headquarters, members can collectively operate specialized AI services.’,
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, ‘Various materials related to MyBox themes can be uploaded for use, such as personal documents that can be referred to in the sales department, or documents from related departments such as accounting, purchasing, marketing, and customer management, for search, summarization, and generation of necessary contents.’,
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, ‘Ji Won Cha, head of the G.AI Group at SK C&C, said, “Through MyBox, users can experience true hyperautomation by immediately creating and utilizing AI chat-based services needed in various corporate work environments.” Reporter Lee Young-gi’,
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