‘Company Leading Customer Growth through AI Transformation’
CEO Hwang Hyun-sik “Revising Strategy to Focus on AX”,
Hwang Hyun-sik, CEO of LG Uplus, explaining the new brand slogan at LG Uplus’ 1st quarter online performance sharing meeting on the 17th. Provided by LG Uplus,
, ‘LG Uplus has declared its transformation from a telecommunications company to an artificial intelligence (AI) company. It has identified AI transformation (AX) as a core task that encompasses all business areas.’,
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, ‘LG Uplus announced on the 19th that it has chosen ‘Company Leading Customer Growth through AI Transformation’ as its new brand slogan. CEO Hwang Hyun-sik stated during the 1st quarter online performance sharing meeting on the 17th, “We created a new brand slogan with the intention of becoming a company that focuses on digital transformation (DX) using AI,” adding, “Due to the increasing customer interest in AI and DX fields, we revised our communication strategy at a brand level.”‘,
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, ‘Having previously focused on content and platform businesses, LG Uplus has been actively expanding its AI business lately. The telecommunications company is set to launch a solution called ‘Aqua’ next month, which utilizes AI chatbots for internal data searches. Their goal is to introduce an enterprise AI data solution next year. In addition, they are developing an AI contact center (AICC) for customer service centers, AI secretary services for mobile services, and AI secretary services for employees. LG Uplus plans to introduce AI basic models for the telecommunications business utilizing a large language model (LLM) called ‘Exawon,’ being developed by LG AI Research Institute.’,
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, ‘CEO Hwang stated, “We will integrate AI into every aspect of the company, including customer experience, DX, and platforms,” and explained that “Organizational creativity, speed of execution, and organizational culture that can collaborate as one team are the three key keywords for growing as an AX company.”‘,
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