According to the financial authorities, among the 11 payment gateway (PG) companies, 8 have opened reception counters to receive cancellation requests from customers affected by the ‘Tmon and WeMakePrice incident’. The Financial Supervisory Service stated that these 8 PG companies are currently processing cancellation requests directly from customers through their websites, while the remaining 3 are planning to proceed with the related procedures in the near future.
However, when customers request payment cancellations from the PG companies, there is a process where the PG companies need to confirm whether the items have been shipped and verify if they are eligible for cancellation. Due to the time required for verifying the facts with Tmon and WeMakePrice, it may take some time for actual refunds to be processed.
In response to this, the Financial Supervisory Service has requested active cooperation from Tmon and WeMakePrice in verifying the facts through inspection personnel dispatched to them. They also added that they will continue to monitor the refund status of PG companies to ensure that affected customers receive their refunds without inconvenience.
Currently, among the 11 PG companies, the 8 companies that are processing direct card payment cancellation requests through their websites include Naver Financial, Kakao Pay, NICE Payments, Danal, Toss Payments, NHN KCP, NHN Payco, and Smartro. The remaining 3 – KG Inicis, Korea Information & Communications, and Hekto Financial – are expected to proceed with the relevant procedures soon.