Some travel agencies suspend product sales… Concerns about damage during vacation season, The settlement delay issue that arose from Wemakeprice, a subsidiary of the e-commerce platform Coupang, is still unresolved even after more than a week. Some sellers are becoming increasingly anxious, leading to cases where some products are being discontinued or consumers are being guided to cancel purchases of already sold products. With the summer vacation season approaching, there are concerns about potential consumer damages in the travel product sector.,
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, According to the industry on the 23rd, major travel agencies temporarily suspended the sale of travel products on TMON and Wemakeprice. This is due to delayed settlements. Although products with imminent departure dates that have already been sold will proceed as planned, there is a cautious atmosphere regarding future measures and developments., TMON and Wemakeprice are reportedly considering guiding customers who have made payments to cancel their purchases and repurchase through alternative channels. In the case of individual products such as accommodations or airline tickets, incidents of cancellations due to the unsettled situation have caused consumer complaints on online communities.,
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, The settlement delay issue began on Wemakeprice on the 8th of last month. Coupang stated, “Some partner companies were unable to receive payments due to a payment system error in the platform”. “Due to a temporary system failure that occurred during the process of upgrading the platform, around 500 out of more than 60,000 partner companies under Coupang’s subsidiaries experienced delayed settlement of payments,” they said. Coupang stated that they have initiated system recovery and completed settlements for over 400 partner companies by the 12th, with plans to gradually complete payment for the remaining partners by the end of July. Compensation plans for partner companies affected by the settlement delay have also been announced.,
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, However, situations where sellers are unable to meet the promised settlement dates through individual notices have led to increased anxiety among sellers. This situation has also affected TMON. TMON announced through seller notices that “the temporary suspension of sales by some sellers has affected our product transactions, resulting in a temporary decrease in trade volume,” and “as a result, smooth payment settlements have been disrupted.” They stated that although there might be delays in payment settlements, they will strive to normalize the situation as soon as possible. A TMON official said, “All employees are making efforts to normalize the situation as quickly as possible.”,
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