From consumer affairs website until the 9th…Consumer who demands withdrawal and refund of payment
Recruits travelers victims…Other cases will be handled at 1372 Consumer Counseling Centers,
The group dispute resolution application targeting victims of the ‘Tmon-WeMap Incident’ by Korea Consumer Agency started on the 1st. Photo shows the notice regarding ‘recruitment of group dispute resolution applicants’ on the Korea Consumer Agency website. (Korea Consumer Agency website) 2024.8.1/News1,
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, ‘(Sejong=News1) Reporter Jeon Min = The Korea Consumer Agency will be accepting online applications for group dispute resolution targeting consumers who have not received refunds for travel, accommodation, and airline tickets purchased from Tmon-WeMap from the 1st to the 9th.’,
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, ‘To apply for the group dispute resolution, the number of consumers who have suffered similar damages due to products or the like must be 50 or more, and the key points of the case must be essentially or legally common.’,
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, ‘Applications can be made on the Consumer Agency’s website. The target applicants for the application are consumers who have purchased travel, accommodation, or airline products from Tmon-WeMap and are requesting a refund of payment due to cancellation or seller’s breach of contract. Those who have filed a civil lawsuit to receive a refund are not eligible for the dispute resolution application.’,
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(Provided by Korea Consumer Agency),
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, ‘The required documents for applying for participation include △Personal information of the applicant (contracting party) △Purchase site and buyer’s account (ID) information (such as personal account capture screen) △Product seller information (company name, representative, address, contact information (phone number, email) △Purchase history (payment date, payment amount, payment method, card issuer, product name, order number, receipt, etc.) △Proof of claim for refund from the business operator (evidence of certification mail or other documentary evidence of expression of intention) △Proof of business operator’s refusal to perform the contract or breach of contract, among others.’,
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, ‘The Consumer Agency decided to recruit victims starting with travel-related products, where the most consultations were received.’,
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, ‘For cases other than contract items for travel, accommodation, and airline tickets, and refund demands related to this delayed payment settlement situation, procedures for consumer counseling and damage relief will be conducted through the 1372 Consumer Counseling Centers.’