Grade Jump from ‘Ra’ to ‘Ga’… Drive-Through for Documents Praised
The Gwangju Metropolitan Office of Education (Superintendent Lee Jeong-seon) announced on the 5th that it achieved the top ‘Ga’ grade in the ‘2024 Civil Service Comprehensive Evaluation’ jointly conducted by the Ministry of the Interior and Safety and the Anti-Corruption & Civil Rights Commission.
The ‘Civil Service Comprehensive Evaluation’ is conducted annually targeting 307 administrative agencies, including metropolitan and provincial offices of education, central administrative agencies, and regional and basic local governments, to proactively provide the services citizens want and improve inadequate civil service practices that cause inconvenience.
This evaluation assessed five areas: civil service administration strategy and system, the operation of civil service systems, the handling of national petitions and complaints, and civil service satisfaction, assigning grades from ‘Ga’ to ‘Ma’.
Since 2021, the metropolitan office of education, which had received the lower ‘Ra’ grade for three consecutive years, made diverse efforts to raise its grade last year. In particular, it significantly expanded dedicated parking spaces for citizens and implemented a ‘drive-through pick-up zone’ for civil service documents, along with the introduction of QR codes for document preparation guidance, enhancing services centered on the needs of citizens.
As a result, it achieved a perfect score in the civil service administration strategy and system category, among others, and received the highest ‘Ga’ grade in the 2024 Comprehensive Evaluation of Civil Services. Among the 17 metropolitan and provincial education offices nationwide, only two, Gwangju and Incheon, received the ‘Ga’ grade.
Before this selection, the metropolitan office of education also received the top grades in the 2024 records management evaluation and the information disclosure evaluation, becoming the only regional education office in the country to achieve three major accomplishments.
Superintendent Lee Jeong-seon remarked, “I think the good results were due to the active communication and efforts of the staff who worked to alleviate citizens’ inconveniences,” and added, “We will continue to implement various policies to provide civil services that satisfy both the educational community and citizens.”