A KT employee is inspecting the performance of AI Meister and AI Operator. / Provided by KT,
KT announced on the 26th that it plans to transition to a new network operation system by introducing a network support system integrated with artificial intelligence (AI). The AI systems KT has implemented are the ‘AI Meister’ and ‘AI Operator.’
The AI Meister is a generative AI that assists in managing the software aspects of network equipment. This system is composed of four ‘prompt engines’: Syslog AI for suggested actions, Status AI for system diagnostics, Config AI for state interpretation, and Netpedia for technical knowledge search. It provides necessary know-how for network operations in a conversational format.
By using AI Meister, employees who are not familiar with network management tasks can perform at an expert level. Furthermore, as the vast amount of information generated in the network is diagnosed in real time, the stability of related services is also improved.
The AI Operator is a system that helps with the physical management of network equipment. It combines the functions of the Mobile Operations Support System (MOSS) and the Network Mobile Office (NeMO). It is designed to manage customer services quickly and safely on-site by adding AI features such as system diagnostics and suggested actions. In response to suggestions from field staff, a function to change the system input method from manual to STT (Speech to Text) will be added in the future.
AI Meister has been applied to core network equipment in the wired sector and is planned to be expanded to all network equipment, including wireless, in the future. The AI Operator is being used by field staff when managing network equipment at customer interfaces.
KT plans to evolve its network operation system by having AI autonomously monitor network traffic and abnormal patterns to detect signs of failure and to automatically implement root cause analysis and action plans.
Oh Taek-gyun, head of KT’s Network Operation Division, stated, “We plan to continuously enhance customer experience quality and operational stability by utilizing AI.”