Chairman of the Fair Trade Commission Hanki Jung is holding a press conference with reporters at the Fair Trade Commission press room in the government Sejong Building on the morning of the 25th. Photo= Yonhap News,
, ‘On the 25th, Chairman Hanki Jung of the Fair Trade Commission stated, “I will conduct an emergency on-site inspection today regarding the delayed settlement of payments by TMON and WeMakePrice.”‘,
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, ‘During a press conference at the government Sejong Building on that day, Chairman Jung said, “I will check whether refunds are being properly provided to consumers who have canceled orders.”‘,
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, ‘The Fair Trade Commission will first conduct on-site investigations related to consumer refund issues. According to the Electronic Commerce Act, sellers or electronic commerce platforms must refund within 3 days when requested by consumers.’,
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, ‘Chairman Jung stated, “Although the delayed settlement and non-settlement between platform operators and tenants is a regrettable issue, it is difficult to address this under the Fair Trade Act as it relates to civil non-performance of obligations. I understand that financial authorities are considering response measures for payment settlement issues.”‘,
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, ‘He explained, “TMON and WeMakePrice are considered to be operators of open markets, and are not subject to the Large Scale Distribution Channel Law. Preventing the spread of consumer damages is the top priority.”‘,
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, ‘Kim Geun-sung, Director of the Market Surveillance Division at the Fair Trade Commission, stated, “Through on-site investigations, we aim to confirm what kind of damages consumers are experiencing, trading records, and current situations. Actions regarding violations of laws will be a separate issue to be confirmed later.”‘,
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, ‘The number of TMON and WeMakePrice-related consumer damage consultations received by the Consumer Counseling Center reached 254 cases on the 23rd and 1,300 cases on the 24th.’,
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, ‘Chairman Jung mentioned that they are actively assessing and preparing response measures to swiftly understand the situation. He stated, “We will thoroughly verify whether TMON and WeMakePrice are fulfilling the supply of goods and services according to the contract.” He added, “To promptly provide consumer relief, we will immediately set up a dedicated response team at the Korea Consumer Agency to prepare for initiating ‘group dispute resolution.’ We will also work closely with financial authorities and other relevant agencies to prevent the further spread of damages to consumers and sellers.”‘,
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