Application of ‘Agentic Workflow’ in 4.0 Version Update
Remembers Conversations with Users… Provides Customized Responses
A.Dot Passes 10 Million Sign-Ups in 2 Years… 8.1 Million Monthly Users, “SK Telecom announced on the 4th that it has updated its AI service A.Dot to version 4.0, applying the latest AI technique known as ‘Agentic Workflow.'”,
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, “The newly applied Agentic Workflow allows the AI agent to set goals and plan and execute necessary tasks in sequence based on conversations with users, moving beyond the existing method of merely executing user requests.”,
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, “With this update, SKT explained that A.Dot can now understand the hidden intentions within user requests and provide desired customized results.”,
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SK Telecom announced on the 4th that it will newly introduce the A.Dot 4.0 version, which applies the latest AI technique ‘Agentic Workflow’ to its AI service A.Dot. An SKT model is using the A.Dot 4.0 version. Provided by SK Telecom,
, Automatic Selection of Appropriate Agents Based on Requests… Responses Using User Information,
Implemented ‘Agentic Workflow’ in A.Dot. Provided by SK Telecom,
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, “A.Dot 4.0 autonomously performs the four key elements of the Agentic Workflow: ▲ Planning ▲ Utilizing Available External Tools ▲ Multi-Agent Collaboration ▲ Checking Results and Improving Problems.”,
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, “By implementing the Agentic Workflow, SKT introduced the ‘Agent Orchestrator,’ which analyzes user requests, plans tasks accordingly, and coordinates the most suitable sub-agents. With the application of the Agent Orchestrator, A.Dot automatically assigns appropriate sub-agents to handle requests, unlike the previous version 3.0, where users had to select the agents manually based on the desired functions.”,
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, “The Agent Orchestrator performs tasks in the order of ▲ ‘Input Reconstruction’ for reinterpreting user requests ▲ ‘Planning’ to divide reinterpreted requests into stages and select suitable sub-agents ▲ ‘Task Management’ to call the selected sub-agents.”,
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, “Particularly, during the input reconstruction process, the AI agent reflects the user’s latest request based on conversation history and stored memory, clarifying the contained meaning in context. The ‘memory’ utilized here is akin to a storage device that identifies, extracts, and saves valuable information from conversations with users. Users can view and delete stored information in the ‘Memory Management’ menu anytime.”,
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, “A ‘Multi-Agent Collaboration Feature’ has also been introduced, allowing cooperation between sub-agents. Under this feature, various sub-agents with different functions can operate together. Music and stocks agents, previously separate, are now integrated as sub-agents, enabling services like music recommendations or stock information in a single dialogue window.”,
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, “For instance, if a user asks, ‘Recommend songs suitable for today’s weather and play them all,’ the system checks the weather information, recommends appropriate music, and provides the user with the playlist.”,
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, “An SKT representative stated, ‘We expect A.Dot’s scalability to be significantly enhanced as it transitions to an Agentic Workflow-based structure where various agents collaborate.'”,
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Revamped user interface (UI) of A.Dot. Provided by SK Telecom,
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, “Existing functionalities of A.Dot have also been enhanced. In ‘Scheduling,’ users can now add, edit, or delete multiple schedules at once. Registered schedules can be directly linked with Google Calendar or Outlook.”,
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, “‘Voice Mode’ has been improved to recognize additional user queries or utterances even during responses, ensuring the conversation remains uninterrupted. Moreover, even if a user makes multiple requests in a single utterance, they can now be processed simultaneously.”,
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, “A ‘Sentiment Mode’ has been added, enabling users to engage in emotional dialogues in a role-playing format with the AI. This conversation mode is offered in three forms: ▲ Mind Counseling ▲ Advice from the Moon (dream interpretation, fortune-telling) ▲ Imaginary Friend.”,
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, “The user interface (UI) has been revamped to enhance convenience. The left tab menu has been modified to allow users to easily check music or stock items they are interested in, and ‘Scheduling’ has been visually enriched with background images and colors.”,
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, “Meanwhile, SKT announced that the number of A.Dot subscribers has surpassed 10 million in 22 months since its official launch. The monthly active users (MAU) amount to approximately 8.1 million. SKT explained that A.Dot subscriptions are driven through various customer touchpoints such as apps, web, telephone, Btv, and Chatting+.”,
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, “Yong-Hoon Kim, Head of SKT’s A.Dot Division, stated, ‘Version 4.0 marks a crucial turning point where A.Dot evolves into an agent that remembers and assists everyday life,’ and added, ‘We will continue to refine A.Dot to deeply understand (user) hidden needs and seamlessly integrate personalized experiences into customers’ everyday lives.'”,
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SK Telecom announced on the 4th that it will newly introduce the A.Dot 4.0 version, which applies the latest AI technique ‘Agentic Workflow’ to its AI service A.Dot. An SKT model is using the A.Dot 4.0 version. Provided by SK Telecom,
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