Galaxy S25 Edge Pre-Sale, “Device Change Only, No New Subscriptions”,
▲ On the 7th, at Kangwon National University in Chuncheon, Gangwon Province, students and citizens are lined up as SK Telecom’s mobile service bus offers USIM replacement services. Yonhap News, ‘SK Telecom announced on the 13th that a total of 23,000 customers used the new USIM reset service on its first day of implementation on the 12th.’,
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, “The ‘USIM Reset’ service is part of a response to hacking threats by altering some user information to prevent duplication without replacing the physical USIM. SK Telecom began the service the previous day.”,
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, ‘In a briefing at the Samwha Building in Jung-gu, Seoul, Mobile Business Division Head Lim Bong-ho stated, “Around 20% of all USIM replacements opted for the USIM reset on the first day. As it was the first day, there were delays in guidance and execution, which we aim to improve.” ‘,
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, ‘Regarding the USIM protection service, which was extended to overseas roaming subscribers from the previous day, he noted, “MLO customers were automatically subscribed last night, and all customer subscriptions will be completed by the 15th.”‘,
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, ‘Lim added, “Once these processes are properly informed and established, we plan to stop USIM replacement services at the airport and redeploy staff to speed up the replacement process at on-site locations.”‘,
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, ‘SK Telecom announced yesterday that there were 120,000 USIM replacement users, and a total of 1.59 million customers have completed the replacement. The remaining number of replacement reservations stands at 7.14 million.’,
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, “Meanwhile, regarding the supply of the ‘Samsung Galaxy S25 Edge’, which started pre-sale today, SK Telecom stated that sales would be unavailable during the suspension period for new subscriptions, but reservations for device change customers would proceed.”,
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, ‘Lim stated, “Purchases will be possible at 2,600 T World stores and online once the new subscription suspension is lifted, but until then, we can’t take pre-orders. However, we will take reservations and handle them for device change customers.”,
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, ‘Regarding USIM replacement during device changes, he said, “Unlike in the past when USIM was scarce, reservations are no longer necessary. If a device change customer wishes for a USIM replacement, it is being handled simultaneously.”‘,
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, ‘On the timing for resuming new subscriptions at branches, he stated, “We have completed upgrades to the USIM protection service and are concurrently managing USIM resets, aiming for a swift restart.”‘,
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, ‘Hee-seop Kim, PR Center Director, stated, “We have enhanced the USIM protection service and are expediting USIM supply. We believe that explaining these aspects well will facilitate the resumption of new business, and we are working with authorities to minimize inconvenience for branches and customers.”‘,
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, ‘Lim added, “We aim to have customers who wish for USIM replacements completed by the end of June, with guidance provided to all customers and all visitors accommodated by then.”‘,
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, ‘Additionally, regarding the expansion of security investments mentioned directly by Chairman Tae-won Choi, SK Telecom stated, “Specific plans will be established only after the joint public-private investigation into the hacking incident is concluded.”‘,
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, ‘In conjunction, the company is in the process of forming a Customer Trust Recovery Committee to regain customer trust. Kim explained, “We are organizing an advisory committee of external experts, setting up the overall framework including meeting operations and agreements with customer protection organizations, and we expect to have a clear outline by this week or next at the latest.”‘,
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