OpenAI, the developer of ChatGPT, has released a report claiming that the adoption of corporate artificial intelligence (AI) allows employees to save an hour of work time per day. In response to skepticism about the economic benefits of AI, the company argues that AI actually helps productivity.
OpenAI released the “State of Enterprise AI 2025” report on December 8 (local time), based on a survey of 9,000 AI users from 100 companies. The report examines how companies are adopting AI and the benefits workers derive from it.
According to the survey, 75% of respondents said that implementing AI in their work has improved their speed or quality. Users of ChatGPT Enterprise reported saving between 40 to 60 minutes a day thanks to AI. Particularly, those in data science, engineering, and communication fields claimed to have saved an average of 60 to 80 minutes daily. OpenAI stated that “these results indicate an improvement in productivity across various corporate functions.”
OpenAI also noted that AI aids in performing new types of work. About 75% of employees said they could complete tasks they previously couldn’t, thanks to AI. In departments outside of engineering and IT, coding-related messages increased by 36%. OpenAI commented, “AI reduces the gap between intention and execution, allowing ideas to be turned into tangible results regardless of expertise or technical competence.”
Moreover, OpenAI revealed that the weekly message count for ChatGPT Enterprise has increased eightfold over the past year, and the consumption of “inference” tokens needed for solving complex problems has grown approximately 320 times.
The detailed report is seen as OpenAI’s response to intensifying competition from later entrants. OpenAI declared a “code red” in response to Google’s release of Gemini 3 this month, and it is competing with Anthropic in the B2B market. According to fintech company Ramp, about 35.8% of U.S. businesses are ChatGPT Enterprise customers, while Anthropic’s market share is only 14.3%. However, most of OpenAI’s revenue comes from consumer subscriptions rather than corporate clients, and the consumer market is also quickly being caught up by Google.
There are questions regarding the credibility of the report. Bloomberg noted that it has “not been reviewed by other researchers.” Brad Lightcap, OpenAI’s Chief Operating Officer, countered by saying, “Various studies are making claims, but they do not align with what we are seeing in the field,” and “the pace of AI adoption in companies, like the consumer market, is accelerating.”