Compensation notice for overseas stock trading system error on the Meritz Securities website,
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, ‘On the night of the 6th, Meritz Securities experienced a system error where US stock orders could not be processed for about an hour.‘,
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, ‘Meritz Securities announced on its website on the 7th, “We sincerely apologize for the inconvenience related to overseas stock trading orders from 10:30 PM to 11:32 PM on the 6th.” Due to the system error, some customers experienced delays in order processing or inability to cancel or amend orders.’,
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, ‘If a customer has an order record and it is acknowledged that a loss occurred during the error period due to a triggering price that was possible to execute, Meritz Securities has decided to compensate for the price difference between the order price at the time of record and the price at the time of error recovery.’,
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, ‘Meritz Securities has actively been attracting investors by offering a promotion that waives domestic and US stock commission fees and dollar exchange fees for ‘Super 365’ account users until the end of next year. However, with problems related to US stock trading arising again following an incident in February, it seems inevitable that this will damage trust.’,
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, ‘In February, Meritz Securities had a precedent of causing confusion among investors by not properly reflecting the merger ratio between global companies during US stock trading. \n’