Demand for Apology and Reflection Letters from Consumers… McDonald’s Says “Excessive”
Belatedly Apologizes and Takes Position on “Store Inspection and Employee Training”.
McDonald’s hamburger cooked with greaseproof paper. Yonhap News,
, ‘A consumer reported that greaseproof paper used to store hamburger patties at the well-known franchise McDonald’s came out.’,
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, ‘According to Yonhap News on the 19th, office worker A living in Seoul discovered an unchewable foreign substance while eating a set meal at a McDonald’s near the company during lunchtime on the 15th. It was a white vegetable-like substance that unfolded when taken out. When he asked the store staff, they said it was greaseproof paper for storing hamburger patties. He complained that he had already eaten some of it.’,
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, ‘A judged that the past reports in the media showed that the incidents of foreign substances at McDonald’s had not improved. As a result, A demanded explanations from McDonald’s headquarters on the cause and countermeasures for the foreign substance in writing, voluntary reporting to the Ministry of Food and Drug Safety, publication of an apology letter at the store for two weeks, and publication of a reflection letter in the media.’,
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, ‘However, McDonald’s reportedly considered the greaseproof paper not to be a subject of voluntary reporting for foreign substances and deemed demands such as publishing apology and reflection letters as excessive, refusing to comply with any of them. They only provided a refund on the day A found the foreign substance in the hamburger.’,
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, ‘A said, “I felt like it was not being chewed well, like eating seaweed, but when I took it out, it was greaseproof paper. Children might mistake it for tough lettuce and eat it.” and pointed out, “As a parent raising children, having foreign substances that should not be in hamburgers frequently consumed by children is a problem.”‘,
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McDonald’s hamburger cooked with greaseproof paper. Yonhap News,
, ‘He emphasized, “If McDonald’s truly cares about its customers, it should improve quality control to reduce the risk of foreign substances. The seriousness of McDonald’s foreign substances seems to be so severe that it can be easily found on the internet, indicating the need for improvement.”‘,
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, ‘A’s report of the foreign substance in McDonald’s will be subject to investigation by the Ministry of Food and Drug Safety.’,
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, ‘Korean McDonald’s stated, “We have completed the refund procedure for the customer, but it is difficult to accurately confirm the foreign substance as it cannot be collected. However, based on the photos received from the customer, the foreign substance is judged to be the ‘meatliner’ made of paper material used for storing patties.”‘,
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, ‘Furthermore, they stated, “For the specific store, we plan to strengthen internal cooking procedure inspections and employee training to prevent foreign substance contamination” and emphasized, “Food safety is the most important value of Korean McDonald’s, and we will do our best to provide customers with safe products of excellent quality.”‘,