Personnel Authority to Expand Telecommuting and Integrated Duty, Introduce AI System to Reduce Civil Servant Duty Allowance
Expected Annual Budget Savings of 17.8 Billion Won and Resolution of 3.56 Million Work Hour Gaps
Choi Dong-seok, head of the Personnel Innovation Agency, delivers an opening address at the ’10th Korea-Japan-China Personnel Ministerial Meeting’ held at the Plaza Hotel in Jung-gu, Seoul on the 30th. (Provided by Personnel Innovation Agency. No resale or database prohibited) 2025.9.30/News1,
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, ‘(Seoul=News1) Reporter Kim Ji-hyun = The telecommuting duty system for national public servants will be fully expanded. Through this, an annual duty budget of around 17 billion won will be saved and the work hour gap of about 3.56 million hours is expected to be significantly reduced.’,
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, “The Personnel Innovation Agency announced that the amendment to the ‘National Public Servant Service Rules’ including these details will be pre-announced for legislation from the 24th.”,
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, “This amendment is part of the government’s ‘Five Tasks to Boost Vitality in Public Service’. The Personnel Authority explained that the aim is to modernize the outdated duty system, introduced in 1949, to improve the working conditions of 570,000 civil servants and enhance the quality of administrative services.”,
, ‘The biggest change is the full expansion of telecommuting duty. Previously, implementing telecommuting required pre-consultation with personnel authorities or the Ministry of the Interior and Safety, but following the amendment, each institution can operate autonomously. The mandatory office waiting time for telecommuting duties will be reduced from the current 2-3 hours to 1 hour.’,
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, ‘Institutions like the Ministry of Foreign Affairs and the Ministry of Justice, which operate 24-hour situation rooms, will be adjusted to integrate duty roles without operating separate regular duty rooms.’,
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, ‘In cases where multiple institutions are housed within the same building, such as in Daejeon Complex, integrated duty will allow for staff reduction. For example, instead of having one person from each of the eight institutions on duty, up to only three people can now manage duties in an integrated duty room.’,
, ‘For institutions that handle many night and holiday complaints, an AI duty complaint system will be introduced where general complaints are automatically linked to the National Sinmungo, and fire or crime incidents are directed to 119 or 112, leaving only urgent matters for duty personnel.’,
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, ‘Small institutions that lack duty personnel and where each person must take on duty more than once every four weeks will now be exempt from duty under relaxed standards.’,
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, “Meanwhile, security checks such as crime prevention and fire protection will be conducted as ‘necessary’, with professional inspection roles retained by the property management headquarters and security companies.”,
, ‘The Personnel Authority anticipates that the implementation of the reform plan, including the expansion of telecommuting and integrated duty, which replaces office duty, will lead to a reduction of the civil servant duty allowance, saving 169-178 billion won annually.’,
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, ‘Furthermore, the work hour gap of 3.56 million hours, previously caused by using office duty as days off, is expected to be significantly reduced with a telecommuting-focused duty system.’,
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, ‘Choi Dong-seok, head of the Personnel Innovation Agency, stated that “the inefficient duty system that did not match the times has unnecessarily increased the burden on civil servants” and emphasized that “by reflecting voices from the field and revising the system, civil servants can focus more on their core tasks and provide higher quality services to the public.”.’,
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, ‘The Ministry of the Interior and Safety plans to propose a new duty type model that local governments can operate according to their conditions, considering the characteristics of resident-facing tasks.’