**Interpark Tours Emergency Medical Support for Overseas Package Customers**
A traveler, identified as A, was on a package tour in Kota Kinabalu, Malaysia, and had to be hospitalized due to health issues. A was diagnosed with cerebral hemorrhage and underwent emergency surgery. Following the medical team’s assessment from Interpark Tour’s “Overseas Emergency Care” service, it was decided to transport A back to Korea using an air ambulance. This service also provided A with local translation, consultations with Korean medical staff, costs for caregivers’ stay, and air ambulance transport expenses.
Nol Universe announced on the 15th that Interpark Tour has been offering free overseas emergency care services since July last year to promptly respond to emergencies occurring during overseas package tours.
The overseas emergency care service includes both the support for overseas medical transfer service and specialist medical consultations for emergencies. It operates 24/7, every day of the year. Interpark Tour customers can access overseas medical transfer services, which may amount to several billion won, without additional enrollment procedures.
The service supports transport from the local hospital to the destination using ambulances, regular aircraft, air ambulances, and helicopter ambulances if medical treatment is challenging within the travel country, based on the medical team’s judgment.
The specialist medical consultation service for emergency patients helps facilitate communication when it’s difficult for the patient admitted to a local hospital. English medical interpretation via phone is provided, and consultations with the overseas emergency care medical staff are also available.
Nol Universe plans to continue developing various services like “Overseas Emergency Care” to ensure customers can travel safely. Their goal is to expand leisure culture by creating an environment where everyone can travel with peace of mind.
Yeom Soon-chan, head of the package business department at Nol Universe, stated, “When an unexpected accident occurs overseas, it is often difficult to receive appropriate measures due to unfamiliarity with the local medical environment. Interpark Tour’s ‘Overseas Emergency Care’ ensures peace of mind with round-the-clock emergency response and air ambulance transfer. Going forward, we will continue prioritizing travelers’ safety to offer top-notch travel services.”