IBK Industrial Bank opens voice phishing detection service in collaboration with SKT

Real-time Integration of Telecom Data…Applying to Prevent Financial Sector Damage, ‘[Reporter Choi Jeong-hoon, Edaily] On the 8th, IBK Bank announced the launch of the ‘AI Voice Phishing Detection and Prevention Service’ in collaboration with SKT, linking financial and telecommunications information.’,
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, ‘This service applies SKT’s financial sector customer protection solution ‘SurPASS’ to IBK Bank’s voice phishing monitoring system, allowing real-time monitoring of whether a customer is receiving or making a voice phishing call and assessing the risk level. A safe personal information management process was established through a prior adequacy review by the Personal Information Protection Commission.’,
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, ‘SKT defines the call patterns of voice phishing fraudsters based on collected telecom data and builds a suspicious number database through AI learning. When IBK Bank detects a voice phishing suspected transaction, they can verify in real-time with the telecom company if the customer has been exposed to voice phishing. If the risk level is high, the customer’s transfers or withdrawals are blocked, or they are informed via phone to prevent damage in advance.’,
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, ‘Recently, voice phishing often occurs after repeated calls with the fraudster, so the introduction of this service is expected to be highly effective in preventing damage. During the pre-testing period, it prevented a total of 26 cases and saved 590 million won in damages. There was also a case where damages were prevented in advance only with high-risk information detected by SKT before any financial transaction occurred.’,
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, ‘Kim Kyuseob, Head of IBK’s Financial Consumer Protection Group, said, “There are great expectations for this new initiative between finance and telecommunications to create a society safe from voice phishing,” and added, “Combining customers’ risk levels based on call records with financial information will create synergy to protect more customers from voice phishing.”’,
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, ‘Kim Ji-hyeong, Head of SKT’s Biz Platform Business Division, said, “We will continue to actively support the prevention of financial accidents based on telecom data and AI technology.”’,
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, ‘Meanwhile, based on the ‘Mutual Business Agreement for the Prevention of Voice Phishing Damage’ signed with the three major telecom companies (SKT, KT, LG U+) last September, IBK plans to launch voice phishing prevention services with KT and LG U+ sequentially within the year.’,
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