Broadcasting and Communications Commission Publishes Evaluation Results on User Protection Efforts by Telecom Operators
Reflects User Feedback and Complaint Resolution Performance
SKT is the only operator rated ‘Outstanding’ in the mobile communications sector
Naver is the only one rated ‘Outstanding’ in the shopping delivery sector, ‘[Reporter Yookyung Im from E-Daily] According to the government’s evaluation of user protection efforts among key ICT services, SK Telecom (017670) was the only company in the mobile communications sector to receive an ‘Outstanding’ rating, while Naver (NAVER(035420)) achieved the same distinction in the shopping and delivery sector. Although the overall evaluation score increased by 9.2 points compared to the previous year, indicating significant improvements in user protection and damage prevention efforts by operators, some global companies like Netflix and Meta received ‘Inadequate’ ratings, showing the need for improvement.’,
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, ‘On the 19th, the Broadcasting and Communications Commission held its ‘2025 6th Committee’ and reviewed and approved the ‘2024 Telecom Operator User Protection Evaluation Results’ report containing these details.’,
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, ‘The evaluation covered 46 operators across 13 service sectors, including basic and additional telecom services, considering factors such as user size and the level of complaints throughout 2023. The evaluation criteria included △adequacy of user protection management systems △compliance with relevant laws △damage prevention activities △performance in handling user opinions and complaints △other user protection affairs.’,
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, ‘In the basic telecom sector for mobile communications, SK Telecom received an ‘Outstanding’ rating, while LG Uplus(003550) (1 grade decline) and KT(030200) received ‘Excellent’ ratings.’,
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, ‘For the basic telecom broadband internet sector, five entities, including LG Uplus, SK Telecom, KT (1 grade increase), HCN (1 grade increase), and SK Broadband, were rated as ‘Outstanding’. D’LIVE (1 grade decline) and LG HelloVision(037560) were rated ‘Excellent’, while CMB was considered ‘Satisfactory’.’,
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, ‘In the app market sector, Samsung Electronics, ONE Store, and Google (1 grade increase) earned ‘Excellent’ ratings. Apple, improving from last year’s ‘Inadequate’ rating, received a ‘Satisfactory’ rating due to its active participation in professional consulting and better understanding of the evaluation.’,
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, ‘In the shopping delivery sector, Naver Shopping was the only service to receive an ‘Outstanding’ rating. Both Baemin and 11st (1 grade increase) received ‘Excellent’ ratings, while Coupang was rated ‘Satisfactory’. Additionally, △Kakao earned an ‘Excellent’ rating in the search sector △KakaoTalk in the online network (SNS) sector △Content Wavve in the OTT sector as ‘Satisfactory’. All five companies improved by one grade compared to last year, reflecting overall improvements in user protection policies among additional telecom service providers.’,
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, ‘However, in the OTT sector, Netflix Services Korea received an ‘Inadequate’ rating, downgrading by one grade from last year, and Meta in the online network (SNS) sector was again rated ‘Inadequate’.’,
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, ‘In its first inclusion in the evaluation, Kakao Mobility Danggeun Market received an ‘Excellent’ rating due to active participation in professional consulting, thorough submission of materials, and a good understanding of user protection evaluation, while KT(030200) Skylife Pritel came in at ‘Inadequate’.’,
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, ‘Jinsoo Lee, Chairwoman of the Broadcasting and Communications Commission, stated, “While most companies are strengthening user protection policies, there are still those stuck at an inadequate level. We will work to improve user protection standards overall by encouraging professional consultations for inadequate companies and strengthening on-site evaluations.”’,
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| 2024 Telecom Operator User Protection Evaluation Results (Source: Broadcasting and Communications Commission) |
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